Who we are
Types of data we collect
We collect information provided by you in order to communicate with you and/or to provide a service requested by you or your organisation.
Personal details (such as your name, contact detail and email address) which you provide when submitting an enquiry via our website are recorded for a period of 2 years and are used only to contact you in relation to a request for services. We only collect details which are required in order to deliver a service or to provide you with a details about a service which we can provide.
What are cookies ?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
The below list details the cookies used in our website.
|cookielawinfo-checkbox-advertisement||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category .|
|cookielawinfo-checkbox-analytics||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.|
|cookielawinfo-checkbox-functional||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.|
|cookielawinfo-checkbox-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.|
|cookielawinfo-checkbox-others||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other.|
|cookielawinfo-checkbox-performance||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.|
|CookieLawInfoConsent||Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.|
|elementor||This cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time.|
How can I control the cookie preferences ?
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org or allaboutcookies.org.
Mailchimp customers with which we have an existing and ongoing relationship may be added to our mailing list and we will use your preferred method of communication to let you know about any offers, services and information we feel would be of interest to you or your organisation. You can unsubscribe at any time by clicking on the unsubscribe link provided in any of our emails. Alternatively you can email us at email@example.com.
We will not add you to our mailing list simply because you have enquired about our services.
Read more about this policy’s section on cookies
Storage of your information
The security of your personal information is important to us and we endeavour to keep your personal details safe at all times. We use SSL to encrypt any personal information transmitted to us via email or through this website and employ best practise methods to keep this information safe.
Whilst we strive to keep this information safe please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Use of your information
We collect information about you in order to communicate with you and provide a service requested by you or your organisation.
We will only contact you if specifically requested to do so by you or your organisation.
We will only pass on your details to third parties if specifically requested to and usually in relation to the provision of a requested service.
Links to external sites
Access to personal information
You may request to have access to the personal information we hold on you at any time and can do so by putting the request in writing to Hydrafact. We may issue a small charge for this.
You may ask for us to amend or delete this information at any time by contacting us at the same address or alternatively email us at firstname.lastname@example.org
Disclosure of information to third parties
We never sell or pass your information on to third parties, either for marketing or any other purpose.
We may pass on your details to a third party but ONLY when specifically requested by you. For example this may occur if you or your organisation have requested a service from a third party via Hydrafact.